Frequently Asked Questions
Everything you need to know about our handyman service platform. Can’t find what you’re looking for? Contact our support team.
General Questions
What is this handyman service platform?
Our platform is a free online service that connects homeowners with qualified, licensed handyman professionals in their local area. We simplify the process of finding reliable help for home repairs, maintenance, and improvement projects.
We cover all 50 US states and 13 Canadian provinces, with over 42,000 service areas. Our network includes thousands of verified professionals specializing in various trades including plumbing, electrical work, carpentry, painting, and more.
Is this service really free?
Yes, our service is 100% free for homeowners. There are no hidden fees, no subscription charges, and no obligations. You can submit requests and receive quotes without any cost.
We’re compensated by the handyman professionals who join our network, not by homeowners. This allows us to provide you with a completely free service while maintaining high standards for the professionals we work with.
How do you select handyman professionals?
All professionals in our network go through a rigorous vetting process:
- License verification for relevant trades
- Insurance confirmation (liability and workers’ comp)
- Background checks
- Reference verification
- Skill assessment and experience review
- Customer satisfaction tracking
We continuously monitor performance and remove any professionals who don’t maintain our quality standards.
What areas do you serve?
We provide nationwide coverage across the United States and Canada:
- United States: All 50 states, covering major cities, suburbs, and many rural areas
- Canada: All 13 provinces and territories
Our location selector allows you to find professionals in your specific ZIP code or postal code area. If we don’t have coverage in your exact location, we’ll notify you and add you to our expansion waitlist.
Services & Projects
What types of services can I request?
We serve the US nationwide and Canada with these main service categories
- 🔧 Plumbing: Leak repairs, fixture installation, pipe work, drain cleaning
- ⚡ Electrical: Outlet installation, lighting, wiring, troubleshooting
- 🔨 Carpentry: Furniture assembly, cabinet work, door/window repairs
- 🎨 Painting: Interior/exterior painting, wallpaper, drywall repair
- 🧹 Cleaning: Deep cleaning, post-construction cleanup, organization
- 💦 Power Washing: Driveways, siding, decks, patios
- 🌿 Landscaping: Lawn care, garden maintenance, tree trimming
- 🏠 Long Term: Ongoing maintenance, property management support
Do you handle emergency repairs?
Yes, many of our professionals offer emergency services for urgent repairs. When submitting your request, indicate that it’s an emergency, and we’ll prioritize matching you with available professionals who can respond quickly.
Common emergency services include:
- Burst pipes and major leaks
- Electrical outages or hazards
- HVAC failures
- Storm damage repairs
- Security-related repairs (locks, doors, windows)
What size projects can you handle?
We handle projects of all sizes:
- Small repairs: Fix a leaky faucet, patch drywall, replace outlets
- Medium projects: Paint rooms, install fixtures, build furniture
- Large projects: Remodel bathrooms, renovate kitchens, major repairs
- Ongoing maintenance: Regular property upkeep, seasonal tasks
When describing your project, be as detailed as possible so we can match you with professionals who have the right expertise and availability.
Pricing & Payment
How much do handyman services typically cost?
Costs vary based on several factors:
- Type and complexity of the project
- Materials needed
- Time required
- Your location
- Professional’s experience level
Typical hourly rates range from $50-$150, while project-based pricing varies widely. By receiving multiple quotes through our platform, you can compare prices and choose the best value for your needs.
How do I pay for services?
Payment is arranged directly between you and the handyman professional you choose. We don’t handle payments or charge any fees.
Common payment methods accepted by professionals include:
- Cash
- Check
- Credit/debit cards
- Digital payments (Venmo, PayPal, Zelle)
- Financing options for larger projects
Discuss payment terms with your chosen professional before work begins.
Are quotes binding?
Quotes provided through our platform are estimates based on the information you provide. Final pricing may vary if:
- Additional work is discovered during the project
- You request changes to the original scope
- Material costs change significantly
- Unforeseen complications arise
Reputable professionals will discuss any changes with you before proceeding with additional work or costs.
Safety & Security
Are the handymen insured and licensed?
Yes, all professionals in our network are required to maintain:
- General liability insurance: Protects against property damage
- Workers’ compensation: Covers injury-related costs
- Appropriate trade licenses: For specialized work (electrical, plumbing)
- Business licenses: As required by local regulations
We verify insurance and licensing during onboarding and conduct periodic checks to ensure coverage remains current.
How do you protect my personal information?
We take your privacy seriously and implement multiple security measures:
- SSL encryption for all data transmission
- Secure servers with regular security audits
- Limited information sharing (only with professionals you select)
- No selling of personal data to third parties
- Compliance with data protection regulations
Your contact information is only shared with the handymen you choose to receive quotes from.
What if I’m not satisfied with the work?
We want you to be completely satisfied with your experience. If issues arise:
- First: Communicate directly with the professional about your concerns
- Second: Most professionals offer warranties and will address legitimate issues
- Third: Contact our support team if you need assistance resolving disputes
- Finally: Leave honest feedback to help other homeowners
We track satisfaction rates and remove professionals who consistently receive poor feedback.
Process & Timeline
How quickly will I receive quotes?
Most homeowners receive their first quote within 2-4 hours and multiple quotes within 24 hours. Timeline factors include:
- Time of submission (business hours vs. evenings/weekends)
- Your location and professional availability
- Project type and complexity
- Season and current demand
For emergency repairs, we prioritize your request and typically connect you with available professionals within 1-2 hours.
How many quotes will I receive?
You’ll typically receive 3-4 quotes from qualified professionals. This gives you options to compare while not overwhelming you with too many choices.
The exact number depends on:
- Professional availability in your area
- Project type and requirements
- Your specified timeline
If you need more options, you can request additional quotes through our platform.
Can I cancel or modify my request?
Yes, you can cancel or modify your request at any time before selecting a professional. There are no cancellation fees or penalties.
To modify your request:
- Contact our support team with your changes
- We’ll update your request and notify relevant professionals
- You may receive revised quotes based on the changes
Once you’ve hired a professional, any changes should be discussed directly with them.
What happens after I choose a handyman?
After selecting a professional:
- The handyman will contact you directly to confirm details
- You’ll agree on scheduling, pricing, and payment terms
- The professional will arrive at the scheduled time
- Work is completed according to your agreement
- You pay the professional directly
- We’ll follow up for your feedback
Pro Tip Box
💡 Pro Tip: Get Better Quotes
The more detailed your project description, the more accurate your quotes will be. Include photos, measurements, and specific requirements to help professionals understand exactly what you need.
Still Have Questions?
Our support team is here to help. Reach out anytime for assistance with your handyman service needs.