Terms of Service

Terms of Service

 

1. Agreement to Terms

By accessing or using our handyman service platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, then you may not access the Service.

Our Service connects homeowners and property owners (“Customers”) with independent handyman professionals (“Service Providers”). We are not a party to any agreements between Customers and Service Providers.

2. Use of Our Service

2.1 Eligibility

  • You must be at least 18 years old to use our Service
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account
  • You agree to accept responsibility for all activities under your account

2.2 Acceptable Use

You agree NOT to use the Service to:

  • Violate any laws or regulations
  • Infringe upon the rights of others
  • Transmit spam, viruses, or harmful code
  • Collect information about other users without consent
  • Impersonate any person or entity
  • Interfere with or disrupt the Service
  • Attempt to gain unauthorized access to our systems

2.3 Service Availability

  • We strive to keep the Service available 24/7 but cannot guarantee uninterrupted access
  • We may modify or discontinue the Service without notice
  • We reserve the right to refuse service to anyone for any reason

3. Customer Terms

3.1 Service Requests

When submitting a service request, you agree to:

  • Provide accurate project descriptions
  • Respond to Service Provider inquiries promptly
  • Be present or have an authorized representative at scheduled appointments
  • Provide safe access to work areas
  • Disclose any hazards or special conditions

3.2 Customer Responsibilities

  • You are solely responsible for selecting a Service Provider
  • You must verify licenses, insurance, and credentials independently
  • Payment arrangements are directly between you and the Service Provider
  • You are responsible for obtaining necessary permits
  • You must inspect and approve completed work

4. Service Provider Terms

4.1 Service Provider Requirements

Service Providers must:

  • Maintain all required licenses and permits
  • Carry appropriate insurance coverage
  • Provide accurate information about qualifications
  • Honor quoted prices and timeframes
  • Perform work in a professional manner
  • Comply with all applicable laws and regulations

4.2 Independent Contractor Status

Service Providers are independent contractors, not our employees, agents, or partners. We do not:

  • Control how Service Providers perform work
  • Set Service Provider prices
  • Provide tools, equipment, or materials
  • Offer employment benefits
  • Withhold taxes from payments

5. Our Role and Limitations

5.1 Platform Services

We provide:

  • A platform to connect Customers with Service Providers
  • Basic verification of Service Provider credentials
  • Communication tools to facilitate connections
  • General customer support

5.2 What We Don’t Provide

We do NOT:

  • Employ, recommend, or endorse any Service Provider
  • Guarantee the quality of work performed
  • Set or negotiate prices
  • Handle payments between parties
  • Provide insurance coverage for work performed
  • Act as a contractor or service provider

6. Fees and Payments

6.1 Customer Fees

  • Our Service is FREE for Customers
  • No fees for submitting requests or receiving quotes
  • No commissions on completed work

6.2 Payment Processing

  • All payments are handled directly between Customers and Service Providers
  • We do not process, handle, or hold any payments
  • Payment disputes must be resolved between the parties involved

7. Intellectual Property

7.1 Our Property

All content on our platform, including but not limited to:

  • Logos, trademarks, and brand elements
  • Website design and functionality
  • Text, graphics, and images
  • Software and code

Is owned by us or our licensors and protected by intellectual property laws.

7.2 Your License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose.

7.3 User Content

By submitting content to our Service, you:

  • Grant us a worldwide, royalty-free license to use, modify, and display your content
  • Represent that you own or have rights to the content
  • Agree that your content does not violate any laws or rights

8. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of information as detailed in the Privacy Policy.

9. Disclaimers and Limitations of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR RELIABILITY OF INFORMATION

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • LOSS OF PROFITS, DATA, USE, OR GOODWILL
  • THE CONDUCT OF ANY SERVICE PROVIDER OR USER
  • ANY SERVICES OBTAINED THROUGH THE PLATFORM
  • UNAUTHORIZED ACCESS TO YOUR INFORMATION

9.3 Indemnification

You agree to indemnify, defend, and hold harmless our company, affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any dispute between you and a Service Provider

10. Dispute Resolution

10.1 Between Users

Disputes between Customers and Service Providers must be resolved directly between the parties. We may, but are not obligated to, provide assistance in resolving disputes.

10.2 With Our Platform

Any disputes with us shall be resolved through:

  1. Good faith negotiation
  2. Mediation (if negotiation fails)
  3. Binding arbitration (if mediation fails)

10.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to conflict of law provisions.

11. Account Termination

11.1 Your Right to Terminate

You may stop using our Service at any time. You may request account deletion by contacting support.

11.2 Our Right to Terminate

We may suspend or terminate your account if:

  • You violate these Terms
  • You provide false information
  • You engage in fraudulent activity
  • You abuse or harass other users
  • We cease operations

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via:

  • Email notification
  • Platform announcement
  • Website notice

Continued use of the Service after changes constitutes acceptance of the new Terms.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect.

13.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent.

14. Contact Information

For questions about these Terms of Service, please contact us at:

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